Terms & Conditions
Last Updated: May'2025
Welcome to DTWFS ("we," "us," or "our"). By accessing or using our website ([YourWebsite.com]) or purchasing products, you agree to comply with these Terms and Conditions. If you disagree, refrain from using our services.
1. Acceptance of Terms
1.1 By placing an order, creating an account, or browsing our site, you:
- Confirm you are at least 18 years old or using the site under parental supervision.
- Agree to these T&C, our [Privacy Policy], and all applicable UK laws.
1.2 We reserve the right to update these terms. Continued use after changes constitutes acceptance.
2. Account Registration
2.1 You are responsible for:
- Maintaining account confidentiality (e.g., passwords).
- Accuracy of provided information (e.g., shipping address).
2.2 We may suspend accounts for fraud, breaches of these terms, or suspicious activity.
3. Products & Pricing
3.1 Product Descriptions:
- Colors, fabrics, and embroidery may vary slightly due to screen settings or handmade craftsmanship.
- Custom-made items (e.g., bridal lehengas) are finalized during checkout and cannot be altered post-payment.
3.2 Pricing:
- Prices are in GBP and subject to change. International customers bear customs/duties.
- Errors in pricing may result in order cancellation.
4. Orders & Payments
4.1 Payment Method:
- We accept bank wire transfers only.
- You must provide proof of payment (transaction ID) to [Support@YourBrand.com] within 3 business days of order placement.
4.2 Order Confirmation:
- Orders are binding once payment is verified.
4.3 Cancellations:
- Orders cannot be cancelled or modified after payment confirmation.
5. Shipping & Delivery
5.1 Delivery Timelines:
- Estimated delivery windows are not guaranteed due to customs, carrier delays, or payment verification.
- Risk of loss transfers to you upon delivery.
5.2 Tracking:
- A tracking link will be emailed post-dispatch. Delays caused by third parties are not our responsibility.
6. Returns, Exchanges & Defective Goods
6.1 No Returns/Exchanges:
- To honor artisan craftsmanship and reduce waste, we do not accept returns/exchanges for non-defective items.
6.2 Defective Goods:
- Report defects within 24 hours of delivery with photos/video evidence.
- If verified, we will repair, replace, or refund under the Consumer Rights Act 2015.
7. Intellectual Property
7.1 All content (logos, designs, product imagery) is owned by DTWFS and protected under UK copyright law.
7.2 Unauthorized reproduction, resale, or commercial use of designs is strictly prohibited.
8. User Conduct
8.1 You agree not to:
- Use the site for illegal purposes (e.g., fraud, counterfeit reselling).
- Scrape data, disrupt site functionality, or submit fraudulent payments.
9. Limitation of Liability
9.1 We are not liable for:
- Indirect damages (e.g., lost profits, emotional distress).
- Third-party service failures (e.g., banks, couriers).
- Allergic reactions to fabrics/dyes (see product descriptions for material details).
9.2 Our maximum liability for defective goods is limited to the product’s purchase price.
10. Governing Law & Disputes
10.1 These terms are governed by the laws of England and Wales.
10.2 Disputes will be resolved in UK courts or via mediation (at our discretion).
11. Your Statutory Rights
11.1 These terms do not override your rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.
12. Force Majeure
12.1 We are not liable for delays/cancellations due to events beyond our control (e.g., pandemics, natural disasters, strikes).
13. Contact Us
For questions or disputes:
Email: dtwfsowner@gmail.com
- Wire Transfer Instructions:
- Account Name: FZ Clothing
- Bank: Monzo Bank
- Sort Code: 04-00-03
- Account Number: 56465994